Inefficient operations don’t only cost you money, it also reduces customer experience and damages your employees’ morale. Therefore, driving continuous improvement is critical for the success of your business.
Driving process improvement through Robotic Process Automation (abbreviated as RPA) is rapidly gaining ground.
What is RPA?
Robotic process automation (RPA) is the use of software bots to automate highly repetitive, routine tasks normally performed by knowledge workers. Automating repetitive tasks saves time and money. RPA solutions complete tasks faster, allowing knowledge workers to perform higher-value work.
Key benefits of applying RPA solutions:
- RPA enables you to work more effectively and efficiently
- It helps you increasing employee satisfaction, as boring and repetitive tasks are taken over by RPA
- It helps you increasing customer focus
- It helps you saving costs, as the costs of deploying RPA are lower than one person or than connecting different IT systems.
- It helps you increasing quality, as manual work usually has a 2 – 5% error rate
- It helps you reducing turnaround time, as RPA can be deployed 24/7
Obviously, RPA solutions cannot be applied under all circumstances, but for most highly repetitive, rule-based and standardized tasks, it can be THE solution for driving process improvement.
Please contact us and learn how we can help you with delivering process improvements.